1. Data Collection

• Types of Data Collected:
  • Customer queries and responses exchanged during chat interactions.
  • Usage data, such as timestamps, chat durations, and interaction logs.
  • Visitor’s personal information, such as name, age, city, country, role, query details, phone number, and email ID. The specific data collected depends on the configuration chosen by each customer.
• Purpose of Data Collection:
  • To provide accurate and responsive support to your customers.
  • To improve the quality, functionality, and efficiency of the Aisa-X platform.
• Availability of Data:

  The collected data will be available only to the website where the interaction occurred. It will not be shared with any other third party.

2. Data Security

• Encryption: All data exchanged during chat interactions is encrypted in transit and at rest to prevent unauthorized access.
• Access Controls: Strict access policies ensure that only authorized personnel can access your data.
• Regular Audits: We conduct periodic security audits to identify and mitigate potential vulnerabilities.

3. Data Sharing

• No Third-Party Sharing: We do not share, sell, or disclose your data to any third parties unless required by law.
• Internal Use: Data collected is used solely for providing and enhancing the Aisa-X service.
• Customer Data Access: The data collected during chat interactions is accessible only to the website owner (our customer) and not to any other entity.

4. Compliance with Data Protection Laws

• Aisa-X adheres to applicable data protection regulations, including:
• General Data Protection Regulation (GDPR) for users in the European Union.
• California Consumer Privacy Act (CCPA) for users in California.
• You have the right to access, correct, or delete personal data collected through our platform. For assistance, contact our support team.

5. Data Retention

• Retention Period: Customer interaction data is retained for a maximum of 12 months to facilitate service improvements and support audits.
• Deletion Requests: You can request the deletion of data earlier by contacting our support team.

6. Customer Responsibilities

• Accurate Information: Ensure that any data provided through Aisa-X is accurate and lawful.
• Compliance: It is your responsibility to comply with data protection laws applicable to your organization and customers.

7. Updates to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our service or legal requirements. Significant updates will be communicated to you via email or platform notifications.

8. Contact Us

If you have questions or concerns about this Privacy Policy or data handling practices, please contact our support team at [Your Support Email/Contact Information].