Terms and Conditions for Aisa-X AI Chat Support Agent
Welcome to Aisa-X, your AI-powered chat support assistant. By deploying or using Aisa-X for customer interaction, you agree to the following terms and conditions. Please read them carefully before using our services.
1. Acceptance of Terms
By accessing or using the Aisa-X AI chat support agent (“Service”), you confirm your acceptance of these Terms and Conditions. If you do not agree to these terms, you may not use the Service.
2. Service Description
- Aisa-X is an AI-based chat assistant designed to:
- Answer queries from website visitors regarding products, services, and technical issues.
- Provide automated responses to support customer engagement and satisfaction.
- The Service aims to improve customer experience and streamline communication but does not replace human support for complex issues.
3. Usage Terms
- Account Setup: You are responsible for providing accurate information during setup and ensuring all integration settings align with your business requirements.
- Permitted Use: The Service must be used for lawful purposes, strictly for enhancing customer interaction and support.
- Prohibited Use: You agree not to misuse the Service for fraudulent activities, spamming, or collecting unauthorized customer data.
4. Data Privacy and Security
- Data Collection: Aisa-X processes data shared by users during chats, including customer queries and responses. The collected data is strictly confidential and will not be shared with any third party under any circumstances.
- Confidentiality: We ensure the security of your data with encryption and stringent access controls. However, you are responsible for maintaining your account’s security.
- Compliance: It is your responsibility to comply with applicable data protection laws, such as GDPR or CCPA, in your jurisdiction.
5. Limitations of Liability
- Accuracy: While Aisa-X strives for accuracy in its responses, it may occasionally provide incorrect or incomplete information. You acknowledge that the Service may not fully address all customer concerns.
- Third-Party Integrations: We are not liable for issues arising from third-party systems or tools integrated with Aisa-X.
- Downtime: We are not liable for interruptions to the Service due to maintenance, technical issues, or force majeure events.
6. Refund and Cancellation Policy
For refund and cancellation policies, please refer to our detailed Refund Policy [link to refund policy].
7. Intellectual Property
All rights to the Aisa-X platform, including its AI algorithms, content, and branding, are owned by Vinsights Solutions. Website: vinsights.ai
8. Support and Maintenance
- Support Services: Our technical support team is available to assist with setup, troubleshooting, and resolving Service-related issues.
- Updates: We reserve the right to enhance or modify the Service at any time to improve functionality or security.
9. Termination of Service
- We reserve the right to suspend or terminate your access to the Service if:
- You violate these Terms and Conditions.
- You misuse the Service in a way that disrupts its functionality or harms other users.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Tamilnadu, India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Tamilnadu, India.
11. Amendments
We may update these Terms and Conditions periodically to reflect changes in our Service or legal requirements. Users will be notified of significant updates.
12. Contact Us
For questions or concerns regarding these Terms and Conditions, please contact our support team at https://aisa-x.ai/.