1. Refund Eligibility

• Refund requests must be raised within 7 days from the date of payment. Any request made after this period will not be considered.
• Refunds will only be provided if the customer substantiates the claim with reasonable technical evidence or sufficient explanations for the product or service deficiency.
• Refunds will not be processed for requests without valid reasons. All refund claims must be accompanied by clear and reasonable technical justifications.

2. Refund Process

• Once a refund request is submitted, our team will carefully analyze the provided reasons and supporting evidence to determine eligibility.
• If the refund is approved, the process will be initiated within 15 working days from the date of approval.
• Any applicable tax amount (e.g., GST) will not be refunded as per tax regulations.

3. GSTIN Changes

• Customers can correct or update their GSTIN number for a paid invoice within 7 days from the date of payment.
• To request a GSTIN correction, customers must submit the updated information via the Client Portal Area. After 7 days, GSTIN changes will not be permitted.

Force Majeure Clause

Refunds are not applicable for disruptions caused by events beyond your control (e.g., natural disasters, government actions, pandemic).

Cancellation Policy

• Customers may cancel their subscription to the Aisa-X SaaS product at any time. To ensure smooth processing, please review the following cancellation terms:
• Cancellation requests must be submitted in writing to our customer support team.
• Services will remain active until the end of the current billing cycle, after which they will be terminated.
• No partial refunds will be issued for unused portions of the subscription period.

Additional Information

For any further clarifications or additional details about our refund or cancellation policies, please contact our support team. We are committed to assisting you and ensuring a smooth experience with our Aisa-X SaaS product.